✈️ 198 Airlines · 24/7 Customer Service Numbers · Updated March 2026

Smartwings

IATA: QS Prague, Bohemia, Czech Republic (Prague Airport) 📅 Founded: 2004 🏢 Smartwings Group a.s. — Czech private ownership. Also…
3.5
Overall Rating
Passenger Score
🏆 Smartwings does not operate a traditional frequent flyer program. Charter customers benefit from packaged holiday loyalty through travel agency partner programs

📞 Smartwings Customer Service Phone Numbers

United Kingdom
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Other Ways to Contact Smartwings

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Smartwings Passenger Ratings

3.5
Overall Score
Based on passenger reviews
Service
3.5
Comfort
3.4
Food & Drink
3.2
Value
3.7
On-Time
3.6

ℹ️ About Smartwings

Smartwings is the Czech Republic's largest airline and a significant Central European aviation group, operating both leisure charter and scheduled services from Prague and other Central European airports. As the parent company of Czech Airlines, Smartwings has created an integrated Czech aviation operation combining its own low-cost/charter brand with the legacy full-service Czech Airlines brand. Smartwings focuses primarily on charter and leisure flights serving the Czech, Slovak, Hungarian, and wider Central European holiday travel market, connecting Central Europeans with sun destinations across the Mediterranean, Canary Islands, Red Sea, and other leisure markets.

The airline operates an all-Boeing 737 family fleet including Boeing 737 MAX aircraft. Smartwings expanded significantly in 2018 when it acquired Czech Airlines' operations, creating the dominant Czech aviation group. The airline operates from Prague Václav Havel Airport as its primary base and serves both German-speaking markets and Central European travelers.

Founded
2004
Fleet Size
Approximately 35+ Boeing 737-800 and Boeing 737 MAX 8 aircraft for charter and scheduled leisure operations from…
Destinations
50+ leisure destinations across Europe, North Africa, the Middle East, and Caribbean, operated for Czech, Slovak,…
Frequent Flyer
Smartwings does not operate a traditional frequent flyer program. Charter customers benefit from packaged holiday…
CEO
Michal Málka — Chief Executive Officer of Smartwings Group
Parent Company
Smartwings Group a.s. — Czech private ownership. Also controls Czech Airlines brand operations
Annual Passengers
Approximately 4 million passengers annually across charter and scheduled services
Headquarters
Prague, Bohemia, Czech Republic (Prague Airport)

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