✈️ 198 Airlines · 24/7 Customer Service Numbers · Updated August 2026

Lufthansa

IATA: LH Cologne, North Rhine-Westphalia, Germany (operational hubs: Frankfurt FRA and Munich MUC) 📅 Founded: 1953 (refounded); or 🏢 Deutsche Lufthansa AG (FRA: LHA / XETRA: LHA) — Publicly…
4.1
Overall Rating
Passenger Score
🏆 Miles & More — Europe's largest frequent flyer program with 35+ million members. Earn miles on Lufthansa, Swiss, Austrian, Brussels Airlines, Eurowings, and all Star Alliance partners. Redeem for flights, upgrades, rail travel, and partner rewards. Status tiers: Frequent Traveller, Senator, HON Circ

📞 Lufthansa Customer Service Phone Numbers

United Kingdom
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Canada
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Australia
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Phone numbers are updated regularly but may change. Always verify on the airline's official website before calling. AirlinesContactNumber.com is not affiliated with Lufthansa.

🧳 Lufthansa Baggage Policy

🎒
Personal Item
Allowed
Free
💼
Carry-On Bag
Check policy
Check policy
🧳
1st Checked Bag
23 kg / 50 lbs
Check policy
🧳
2nd Checked Bag
23 kg / 50 lbs
Check policy

🐾 Lufthansa Pet Travel Policy

🛩️
In Cabin
Check policy
EUR 90 (Europe routes)
🛄
As Checked Baggage
Check policy
📦
As Cargo
Check policy
⚖️ Max Weight (Cabin): 17.6 lbs (8 kg) including carrier
🐕 Accepted Animals: Small dogs and cats (cabin), larger dogs and cats (cargo), guide dogs (cabin)

Lufthansa Passenger Ratings

4.1
Overall Score
Based on passenger reviews
Service
4.1
Comfort
4.2
Food & Drink
4.0
Value
3.8
On-Time
4.1

Lufthansa — Frequently Asked Questions

ℹ️ About Lufthansa

Lufthansa is Germany's flag carrier and the largest airline in Europe by fleet size, operating as the premium aviation cornerstone of the Lufthansa Group — one of the world's most powerful airline conglomerates encompassing Swiss International Air Lines, Austrian Airlines, Brussels Airlines, Eurowings, and now ITA Airways (acquired January 2025). Headquartered in Cologne with its primary operational hub at Frankfurt Airport and a significant secondary hub at Munich Airport, Lufthansa serves 220+ destinations across 80+ countries and carried 64.5 million passengers in 2024 alone — a 7% increase over the previous year. As a founding member of Star Alliance — the world's largest global airline alliance — Lufthansa passengers connect seamlessly with 26 partner airlines including United Airlines, Singapore Airlines, ANA, and Turkish Airlines across 1,300+ destinations.

Lufthansa is synonymous with German engineering precision and operational reliability, and the airline has invested enormously in its product offering. The new Allegris cabin — introduced progressively from 2024 on Airbus A350-900 aircraft — is widely regarded as one of the most innovative long-haul cabin redesigns in recent aviation history, featuring a completely new First Class suite, Business Class suite with closing door, and Premium Economy product that collectively represent billions of euros of investment. The Lufthansa Group operates 737 aircraft across all its subsidiary airlines, generating €37.6 billion in revenue in 2024 — the highest in the group's history.

Lufthansa's Miles & More loyalty program is the largest frequent flyer program in Europe with over 35 million members.

Founded
1953 (refounded); or
Fleet Size
387 aircraft in Lufthansa Airlines mainline fleet as of end-2024, including Airbus A319, A320, A320neo, A321, A321neo,…
Destinations
220+ destinations in 80+ countries served by Lufthansa Airlines mainline, with Star Alliance connectivity extending to…
Frequent Flyer
Miles & More — Europe's largest frequent flyer program with 35+ million members. Earn miles on Lufthansa, Swiss,…
CEO
Carsten Spohr — Chairman of the Executive Board and CEO of Deutsche Lufthansa AG since May 2014
Parent Company
Deutsche Lufthansa AG (FRA: LHA / XETRA: LHA) — Publicly traded. German government held 15% stake following 2020…
Annual Passengers
64.5 million passengers on Lufthansa Airlines mainline in 2024; Lufthansa Group total 131 million pa
Headquarters
Cologne, North Rhine-Westphalia, Germany (operational hubs: Frankfurt FRA and Munich MUC)

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