✈️ 198 Airlines · 24/7 Customer Service Numbers · Updated August 2026

SriLankan Airlines

IATA: UL Katunayake, Western Province, Sri Lanka (Bandaranaike International Airport) 📅 Founded: 1947 (Air Ceylon her 🏢 SriLankan Airlines Limited — Majority owned by the…
3.9
Overall Rating
Passenger Score
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📞 SriLankan Airlines Customer Service Phone Numbers

United Kingdom
Call for current hours

Other Ways to Contact SriLankan Airlines

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🧳 SriLankan Airlines Baggage Policy

🎒
Personal Item
Allowed
Free
💼
Carry-On Bag
Check policy
Check policy
🧳
1st Checked Bag
23 kg / 50 lbs
Check policy
🧳
2nd Checked Bag
23 kg / 50 lbs
Check policy

SriLankan Airlines Passenger Ratings

3.9
Overall Score
Based on passenger reviews
Service
3.9
Comfort
3.8
Food & Drink
3.8
Value
3.7
On-Time
3.8

ℹ️ About SriLankan Airlines

SriLankan Airlines is the flag carrier of Sri Lanka and the primary airline connecting the island nation — one of Asia's oldest civilizations and a rapidly growing tourism destination — with the world. Operating from Bandaranaike International Airport in Colombo, SriLankan Airlines serves destinations across the Middle East, Europe, South and Southeast Asia, and Australia from its strategic location in the Indian Ocean. As a oneworld alliance member, SriLankan provides Sri Lankan passengers with global connectivity through British Airways, Cathay Pacific, Japan Airlines, and other prestigious partners.

The airline operates Airbus A320 family jets for regional routes and Airbus A330 widebodies for longer-haul services. SriLankan Airlines has been central to Sri Lanka's efforts to rebuild its tourism industry — which was devastated by the 2019 Easter Sunday terrorist attacks and the COVID-19 pandemic, followed by Sri Lanka's severe economic crisis of 2022 which caused a complete foreign exchange shortage. The airline, majority-owned by the Sri Lankan government, has faced severe financial headwinds from the country's economic difficulties.

Founded
1947 (Air Ceylon her
Fleet Size
Approximately 25+ aircraft including Airbus A320, A320neo for regional South/Southeast Asian routes, and Airbus…
Destinations
50+ destinations including Middle East (Dubai, Abu Dhabi, Doha, Kuwait, Bahrain, Riyadh, Jeddah, Muscat), Asia…
Frequent Flyer
FlySmiLes — SriLankan Airlines loyalty program and oneworld earning platform. Earn miles on SriLankan and oneworld…
CEO
Richard Nuttall — Chief Executive Officer of SriLankan Airlines
Parent Company
SriLankan Airlines Limited — Majority owned by the Government of Sri Lanka through the Treasury. Oneworld alliance…
Annual Passengers
Approximately 5 million passengers annually — rebuilding following Sri Lanka's economic crisis
Headquarters
Katunayake, Western Province, Sri Lanka (Bandaranaike International Airport)

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