✈️ 198 Airlines · 24/7 Customer Service Numbers · Updated July 2026

Air India

IATA: AI Gurugram, Haryana, India (Delhi Indira Gandhi International Airport operational hub) 📅 Founded: 1932 (as Tata Airlin 🏢 Tata Sons Private Limited — Air India Limited is a…
3.8
Overall Rating
Passenger Score
🏆 Flying Returns — Air India loyalty program. Earn miles on Air India, Star Alliance partners, and Flying Returns credit cards. Redeem for flights and upgrades. Status tiers: Silver, Gold, Platinum. Vistara's Club Vistara program merged into Flying Returns following November 2024 airline merger

📞 Air India Customer Service Phone Numbers

United Kingdom
Call for current hours
Australia
Call for current hours

Phone numbers are updated regularly but may change. Always verify on the airline's official website before calling. AirlinesContactNumber.com is not affiliated with Air India.

🧳 Air India Baggage Policy

🎒
Personal Item
Allowed
Free
💼
Carry-On Bag
Check policy
Check policy
🧳
1st Checked Bag
23 kg / 50 lbs
Check policy
🧳
2nd Checked Bag
23 kg / 50 lbs
Check policy

🐾 Air India Pet Travel Policy

🛩️
In Cabin
Check policy
Contact airline for current fee
🛄
As Checked Baggage
Check policy
📦
As Cargo
Check policy
⚖️ Max Weight (Cabin): Check with airline — typically 8-10 kg including c
🐕 Accepted Animals: Domestic cats, domestic dogs (most breeds), guide and assistance dogs. Check with airline for full list.

Air India Passenger Ratings

3.8
Overall Score
Based on passenger reviews
Service
3.8
Comfort
3.7
Food & Drink
3.7
Value
3.7
On-Time
3.7

ℹ️ About Air India

Air India is India's national flag carrier and the country's largest full-service international airline, undergoing the most ambitious transformation in Indian aviation history following its landmark privatization by the Tata Group in January 2022 — ending 69 years of government ownership and reuniting the airline with its original founding family. The Tata Group's acquisition of Air India triggered a comprehensive overhaul: a record-breaking combined order of 470 Boeing and Airbus aircraft (the largest aircraft order by an Indian airline in history), the merger of four Tata aviation brands (Air India, Vistara, Air India Express, and AIX Connect) into two streamlined entities, a complete cabin refurbishment program across all widebody aircraft, the launch of new Business Class and Premium Economy products, new uniforms, and a transformed customer experience. Air India is now a Star Alliance member and operates from its primary hubs at Delhi Indira Gandhi International Airport and Mumbai Chhatrapati Shivaji Maharaj International Airport, serving an extensive network across domestic India and international routes to the US, UK, Europe, Australia, Southeast Asia, the Middle East, and Africa.

In FY2024-25, Air India reported revenue of ₹78,636 crore — its highest ever — with a fleet of 142 mainline aircraft. The Tata Sons FY25 annual report confirmed that Air India's EBITDAR grew 1.59 times over FY24, signalling strong operational improvement even as transformation investments continue. CEO Campbell Wilson's target: financial self-sustainability by 2027.

Founded
1932 (as Tata Airlin
Fleet Size
142 mainline aircraft as of FY2025 post-Vistara merger completion (November 2024), including Boeing 777-200LR,…
Destinations
100+ destinations including 50+ domestic Indian cities and international routes to USA (New York, Chicago, San…
Frequent Flyer
Flying Returns — Air India loyalty program. Earn miles on Air India, Star Alliance partners, and Flying Returns…
CEO
Campbell Wilson — Managing Director and Chief Executive Officer of Air India since May 2022. Former CEO of Scoot…
Parent Company
Tata Sons Private Limited — Air India Limited is a subsidiary of Tata Sons. Singapore Airlines holds 25.1% stake…
Annual Passengers
40.45 million passengers carried by Air India Group in FY2024. Revenue ₹78,636 crore in FY2025. Flee
Headquarters
Gurugram, Haryana, India (Delhi Indira Gandhi International Airport operational hub)

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