Am I entitled to a refund if my flight is cancelled?
Yes, in most countries you are legally entitled to a full refund if the airline cancels your flight.
Key rules by region:
EU / UK (EU261/2004 and UK equivalent):
• Full refund within 7 days of the cancellation, OR
• Alternative flight to your destination at the earliest opportunity
• Additional compensation of €250–€600 per person if notified less than 14 days before departure (depending on distance)
USA (DOT rules):
• Full refund to original payment method for cancelled or significantly delayed flights
• Applies even for non-refundable tickets if the airline cancels
What to do:
1. Do NOT accept a voucher unless you want one — you have the right to a cash refund
2. Contact the airline immediately via phone or online form
3. If refused, escalate to your country's aviation authority or use a credit card chargeback
4. Keep all documentation (booking confirmation, cancellation notice)