✈️ 198 Airlines · 24/7 Customer Service Numbers · Updated March 2026

Lion Air

IATA: JT Jakarta, Indonesia (Soekarno-Hatta International Airport) 📅 Founded: 1999 🏢 PT Lion Mentari Airlines — Privately owned by the Rusdi…
3.1
Overall Rating
Passenger Score
🏆 Lion Miles — Lion Air loyalty program. Earn miles on Lion Air and affiliated Lion Air Group carriers. Redeem for flight discounts and travel rewards

📞 Lion Air Customer Service Phone Numbers

United Kingdom
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Lion Air Passenger Ratings

3.1
Overall Score
Based on passenger reviews
Service
3.0
Comfort
2.9
Food & Drink
2.8
Value
3.8
On-Time
3.0

ℹ️ About Lion Air

Lion Air is Indonesia's largest private airline and Southeast Asia's largest low-cost carrier, operating an enormous domestic Indonesian network and regional international services from its hub at Jakarta Soekarno-Hatta International Airport. Founded by the Rusdi Kirana family in 1999, Lion Air transformed Indonesian domestic aviation by introducing genuinely low fares to a market previously served only by expensive full-service carriers. The airline operates the most extensive domestic Indonesian network of any carrier, connecting 50+ cities across the Indonesian archipelago — an operation of extraordinary logistical complexity given the thousands of kilometers and hundreds of islands involved.

Lion Air Group has expanded significantly beyond Indonesia: the group now includes Batik Air (Indonesia's full-service arm), Wings Air (regional turboprop), Thai Lion Air, Malindo Air/Batik Air Malaysia, and affiliates in several other countries. However, Lion Air's reputation was deeply damaged by two fatal Boeing 737 MAX accidents: Lion Air Flight JT610 crashed into the Java Sea on October 29, 2018, killing all 189 aboard — the first of two 737 MAX crashes that led to the aircraft's global grounding.

Founded
1999
Fleet Size
Approximately 100+ aircraft including Boeing 737-800, Boeing 737-900ER, Boeing 737 MAX 8, and Boeing 737 MAX 9…
Destinations
50+ domestic Indonesian cities (most extensive domestic Indonesian network) plus international routes to Malaysia,…
Frequent Flyer
Lion Miles — Lion Air loyalty program. Earn miles on Lion Air and affiliated Lion Air Group carriers. Redeem for…
CEO
Rudy Lumingkewas — President Director of Lion Air
Parent Company
PT Lion Mentari Airlines — Privately owned by the Rusdi Kirana family. Parent of Lion Air Group, which includes Batik…
Annual Passengers
Approximately 30 million passengers annually — Indonesia's busiest private airline
Headquarters
Jakarta, Indonesia (Soekarno-Hatta International Airport)

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