✈️ 198 Airlines · 24/7 Customer Service Numbers · Updated July 2026

Virgin Australia

IATA: VA Brisbane, Queensland, Australia (Brisbane Airport) 📅 Founded: 1999 (commercial ope 🏢 Virgin Australia Holdings Pty Ltd — Privately held by…
3.9
Overall Rating
Passenger Score
🏆 Velocity Frequent Flyer — Virgin Australia's loyalty program with 11 million members. Earn Velocity Points on Virgin Australia, partner airlines, and extensive retail partners. Velocity Points are among the most highly valued in Australia. Redeem for flights, upgrades, and partner rewards. Status ti

📞 Virgin Australia Customer Service Phone Numbers

Australia
Call for current hours

Other Ways to Contact Virgin Australia

Phone numbers are updated regularly but may change. Always verify on the airline's official website before calling. AirlinesContactNumber.com is not affiliated with Virgin Australia.

🧳 Virgin Australia Baggage Policy

🎒
Personal Item
Allowed
Free
💼
Carry-On Bag
Check policy
Check policy
🧳
1st Checked Bag
23 kg / 50 lbs
Check policy
🧳
2nd Checked Bag
23 kg / 50 lbs
Check policy

Virgin Australia Passenger Ratings

3.9
Overall Score
Based on passenger reviews
Service
3.9
Comfort
3.8
Food & Drink
3.7
Value
3.8
On-Time
3.9

ℹ️ About Virgin Australia

Virgin Australia is Australia's second-largest airline and the country's primary full-service alternative to Qantas, operating domestic Australian routes and international services from its hub at Brisbane Airport alongside major bases at Sydney, Melbourne, and Perth. Carrying the Virgin brand's heritage of challenging incumbents and providing better value and service, Virgin Australia competes directly with Qantas on most major Australian routes. After its 2020 collapse and subsequent acquisition by Bain Capital, Virgin Australia has been repositioning as a premium economy airline — neither a pure LCC like Jetstar nor a full-service carrier like Qantas mainline — targeting the middle market with competitive pricing and genuine service quality.

The airline operates an all-Boeing 737 MAX and 737-800 fleet domestically and a small number of Airbus A330 aircraft on international routes.

Founded
1999 (commercial ope
Fleet Size
Approximately 90+ aircraft including Boeing 737-800 and Boeing 737 MAX 8 for domestic routes, and Airbus A330-200 for…
Destinations
40+ destinations including all major Australian capital cities, key regional Australian airports (Gold Coast, Cairns,…
Frequent Flyer
Velocity Frequent Flyer — Virgin Australia's loyalty program with 11 million members. Earn Velocity Points on Virgin…
CEO
Jayne Hrdlicka — Chief Executive Officer of Virgin Australia since November 2020
Parent Company
Virgin Australia Holdings Pty Ltd — Privately held by Bain Capital (majority) and Virgin Group (minority). Virgil…
Annual Passengers
Approximately 20 million passengers annually
Headquarters
Brisbane, Queensland, Australia (Brisbane Airport)

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